Disclaimer of Endorsement
Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise (e.g. fund raisers), does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government, the State of Rhode Island or my employer, Skyline Ultd Inc. The views and opinions expressed herein do not necessarily state or reflect those of the United States Government, the State of Rhode Island, or my employer, Skyline Ultd Inc., and shall not be used for advertising or product endorsement purposes.
Independent 2013 Survey Shows Veterans Highly Satisfied with VA Care Higher rating than Private-Sector Hospitals on Average
WASHINGTON -- The American Customer Satisfaction Index (ACSI), an independent customer service survey, ranks the Department of Veterans Affairs (VA) customer satisfaction among Veteran patients among the best in the nation and equal to or better than ratings for private sector hospitals. The 2013 ACSI report assessed satisfaction among Veterans who have recently been patients of VA’s Veterans Health Administration (VHA) inpatient and outpatient services. ACSI is the nation’s only cross-industry measure of customer satisfaction, providing benchmarking between the public and private sectors.
In 2013, the overall ACSI satisfaction index for VA was 84 for inpatient care and 82 for outpatient care, which compares favorably with the U.S. hospital industry (scores of 80 and 83, respectively). Since 2004, the ACSI survey has consistently shown that Veterans give VA hospitals and clinics a higher customer satisfaction score, on average, than patients give private sector hospitals. These overall scores are based on specific feedback on customer expectations, perceived value and quality, responsiveness to customer complaints, and customer loyalty. One signature finding for 2013 is the continuing high degree of loyalty to VA among Veterans, with a score of 93 percent favorable. This score has remained high (above 90 percent) for the past ten years.
“Every day, our dedicated VA employees, many of whom are Veterans themselves, strive to provide millions of Veterans with the excellent care they have earned and deserve,” said Secretary of Veterans Affairs Eric K. Shinseki. “Our Nation’s Veterans deserve the best care, and the ACSI survey results help us better understand how Veterans feel about their overall health care experience at VA. There is always more work to do, and we are focused on continuous improvement to the care we provide.”
Additionally, Veterans strongly endorsed VA health care, with 91 percent offering positive assessments of inpatient care and 92 percent for outpatient care. When asked if they would use a VA medical center the next time they need inpatient care or outpatient care, Veterans overwhelmingly indicated they would (96 and 95 percent, respectively).
Veterans also responded positively to questions related to customer service for both VA inpatient care (92 percent favorable) and outpatient care (91 percent). Medical providers and appointment personnel were considered highly courteous with scores of 92 and 91, respectively. Additionally, VA medical providers ranked high in professionalism (90 percent positive).
“VA’s strategy of providing a personalized, proactive, patient-driven approach to health care is positively impacting Veterans’ experiences at our 1700 sites of care nationwide,” said Dr. Robert A. Petzel, VA’s Under Secretary for Health. “We are transitioning to a health service focused on Veterans’ personal health care goals, and this is reflected in the ACSI score.”
With over eight million Veterans enrolled, VA operates the largest integrated health care delivery system in the United States. Our mission is to honor America's Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and social support services. VA provided 89.7 million outpatient visits last fiscal year. VA has 236,000 health care appointments per day.
ACSI – VHA Inpatient Survey: http://www.va.gov/health/docs/VA2013InpatientACSI.pdf ACSI – VHA
Outpatient Survey: http://www.va.gov/health/docs/VA2013OutpatientACSI.pdf
For more information about VA health care visit: http://www.va.gov/health/.
For information about Providence VA Medical Center visit: http://www.providenceva.gov
7th Annual Veterans Breakfast - Save the Date
We cordially invite you to join Senator Whitehouse on Saturday, May 3rd from 0900 to 1100 for his 7th Annual Veterans Breakfast. We'll have free breakfast, opportunities to chat with Senator Whitehouse, resource tables from various members of our veterans community, an update from our friends at Operation Stand Down, and a special presentation by Chief Judge Jeanne LaFazia on the success of Rhode Island's Veterans Treatment Court, the first in New England.
Like last year, it will be held at the Schofield Armory, 705 New London Avenue, Cranston. We will send out more information soon, including an RSVP link so we can get a headcount for food purposes, but the attached flyer has all the particulars.
If your organization would like to set up a table to provide information and outreach, please let me know as soon as you, as space is limited.
Call or email me if you have questions. We had a terrific time last year and truly hope you can join us for this year's breakfast.
Michael P. Jolin, Veterans Affairs Coordinator Office of U.S. Senator Sheldon Whitehouse, 170 Westminster Street, Suite 1100 Providence, RI 02903, 401-453-5082 (office), 401-453-5085 (fax), firstname.lastname@example.org.
You will find flyers for this event under the "TAA Document Library" below within the "Event Flyers" file folder.
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VA Dental Insurance Program
The VA is implementing a comprehensive national VA Dental Insurance Program (VADIP) to give enrolled Veterans and CHAMPVA beneficiaries the opportunity to purchase dental insurance through Delta Dental and MetLife at a reduced cost. Participation is voluntary. Purchasing a dental plan does not affect Veterans’ eligibility for VA dental services and treatment. VADIP opens November 15 for the purchasing of plans, with coverage beginning January 1, 2014.
Covered services include diagnostic, preventative, surgical, emergency and endodontic/restorative treatment. Delta Dental and MetLife are offering multiple plans. Each participant pays the fixed monthly premiums for coverage and any copayments required, depending on the type of plan selected.
Dependents of Veterans, except those eligible under CHAMPVA, are not authorized to participate in VADIP. Those individuals may be eligible for separate dental insurance coverage offered by these carriers.
For more information about VADIP, explore the VA's brochure, fact sheet, and "Frequently Asked Questions" brochure below within the "VA (US)" file folder under the "TAA Document Library".
You can enroll online at www.deltadentalvadip.org. If you don’t have internet access, you can pick up an enrollment form at the Providence VA Regional Office, 380 Westminster Street, Suite 201. I also have enrollment forms.
Rhode Island National Guard Retirees' 2014 Meeting Schedule
Schofield Armory, 705 New London Avenue, Cranston, RI 02920-3097
Coffee @ 9AM followed by Meeting @ 10AM
Saturday, March 8th
Saturday, June 14th
Saturday, September 13th
Saturday, December 13th
Guest speakers at each meeting. Come join them!
You will find flyers/brochures for the following events under the "TAA Document Library" below within the "Event Flyers" file folder.
The Adjutant General's 38th Annual Rhode Island National Guard Military Ball (April 26, 2014 - RSVP by April 21, 2014)
DAV Mobile Service Office (April 2014 Dates)
Warwick Police Department Recruitment Drive (Apply April 1 - May 30, 2014)
Senator Sheldon Whitehouse's 7th Annual Veterans' Breakfast (May 3, 2014)
Rhode Island State Police Recruitment Drive (Apply by May 31, 2014)
Sergeants' Major Golf Tournament (June 16, 2014)
"Day of Thanks" Golf Tournament (June 23, 2014)
FEDERAL BENEFITS FOR VETERANS, DEPENDENTS & SURVIVORS
2013 ONLINE EDITION
You will find below the PDF version under the TAA Document Library within the VA (US) file.
The following website provides a wealth of VA information specific to the Guard and Reserve.
Did You Live at Camp Lejeune from the 1950s - 1980s?
The following website provides current information regarding this subject.
Reintegration Resources for Service Members
Courtesy of VA for Vets